Privacy Policy

Who we are

Ergo is the data controller for personal data submitted through this website. You can reach us at hello@ergo.studio.

[Placeholder: insert the registered company name, company number and registered office address once the entity details are confirmed. If you register with the ICO, add the registration number here.]

What we collect

We only collect what you choose to send us. Specifically:

• Project enquiries: name, business email, phone number if you provide one, company name, website, company size, industry, the service you are interested in, your description of the problem, budget range, timeframe and how you heard about us.
• Contact messages: name, email, company if provided, and your message.
• AI Agents waitlist: email, company if provided, and an optional note about the workflow you are interested in.
• Technical context: the page you submitted from, the referring site, your browser user agent and the country your request came from. This is used to understand where enquiries originate and to identify automated abuse.

We do not ask for and do not want special category data, payment card details, or credentials of any kind. Please do not send them through these forms.

Why we process it, and our lawful basis

• To respond to your enquiry. Lawful basis: your consent, given by ticking the consent box, and our legitimate interest in responding to business enquiries.
• To prevent spam and abuse. Lawful basis: legitimate interest in keeping our systems usable.
• To understand how the site is used. Lawful basis: your consent, given through the cookie banner. Declining changes nothing about the service you receive.

Where your data goes

Form submissions are processed by a serverless function and forwarded to the systems we use to manage enquiries. Depending on configuration, that may include an email delivery provider and a customer relationship management system.

[Placeholder: list the actual processors you have configured, for example the email provider and CRM, along with the country each stores data in, and confirm the transfer mechanism for any processor outside the UK.]

This site is hosted on Netlify, which processes request logs in order to serve the site.

How long we keep it

Enquiries that do not become projects are retained for [placeholder: e.g. 24 months] so we can recognise a returning conversation, then deleted. Where an enquiry becomes a client engagement, records are retained for the period required by our contract and by UK accounting and tax law.

Your rights

Under UK GDPR you have the right to:

• Ask what personal data we hold about you, and receive a copy
• Have inaccurate data corrected
• Have your data deleted where we have no overriding reason to keep it
• Object to, or ask us to restrict, our processing
• Withdraw consent at any time, without affecting processing already carried out
• Receive your data in a portable format

Email hello@ergo.studio to exercise any of these. We will respond within one month. If you are not satisfied with our response you can complain to the Information Commissioner’s Office at ico.org.uk.

Security

The site is served over HTTPS. Form submissions are validated and sanitised server-side before they are stored or forwarded. Credentials for downstream providers exist only in the server-side function environment and are never present in the browser. We do not store passwords, because this site has no user accounts.

Cookies

See our cookie policy for what is set, why, and how to change your choice.

Changes

We will update this page when our processing changes and revise the date at the top. For material changes affecting people who have already contacted us, we will get in touch directly.