Start from the problem, not the product.
You don’t need to know what to ask for. Here are the problems businesses bring to us most often, in their words, and what we’d do about each one.
Problems we solve
- “The business runs on spreadsheets and one person’s memory.”Turn those spreadsheets into a simple system built around how the work really moves: your stages, your fields, your reports, with roles so people see what their job needs.Bespoke Solutions
- “The same information gets typed into three different systems.”Connect the systems you keep so the data moves itself, with alerts when something needs a human.Single Workflow Automation
- “Our CRM was built for someone else’s business.”Ergo CRM, configured to your pipeline and your language and rebranded as yours. Or a CRM built from scratch, if your process really needs one.Ergo CRM
- “Customers keep emailing to ask where things are.”A portal where each customer signs in and sees their own status, documents and next steps, without an email chain.Bespoke Solutions
- “Every small internal tool becomes a quote.”Teach your team to build their own trackers, forms, dashboards and reports with modern AI coding tools, and to do it properly, with review and version control.Education & Enablement
- “Everyone is asking about AI and nobody can say where it pays.”Find the tasks where automation or AI would genuinely remove work, cost them, and say plainly where it wouldn’t.Consultancy & Strategy
- “We have been quoted for a build and want a second opinion.”Review the scope on its merits: whether it’s the right thing to build, whether the price is reasonable, and what’s missing.Consultancy & Strategy
- “We pay for software nobody can fully justify.”Audit every subscription against what it’s actually used for, then tell you what to keep, downgrade, replace or cancel. Sometimes the answer is a feature you’re already paying for.Operations & Software Audit
Not on the list? Describe it in your own words. If the honest answer is a process change or a product you can already buy, that’s what we’ll tell you.
Every solution above comes from one of these
Consultancy finds the problem. Bespoke Solutions fixes it. Education makes sure your team can fix the next one.
Not sure where you sit?
Tell us what’s getting in the way. We’ll say which of the three fits, or whether you need us at all.
Four stages. A fixed price before stage three.
No build starts without a signed specification. That’s the stage that decides whether a project succeeds, and it’s the one most people skip.
- 01
Discover
Understand the business and identify opportunities.
We sit with the people who do the work and map how it actually happens, not how the process document says it happens. Then we rank what’s worth changing.
- 02
Design
Define the system, workflow and technical architecture.
Before anything is built, the specification is written and signed off: inputs, outputs, decision points, failure handling and what "working" means. This is where the price gets fixed.
- 03
Build
Develop and integrate the solution.
Built against your real systems in increments, with something working at the end of every one. You see progress weekly rather than at the end.
- 04
Deploy
Launch, measure and optimise.
Go live with monitoring in place, a named owner and documentation your team can use. Then we measure what it’s doing and tune it.
Next step
Tell us what the work is costing you.
Five short questions about the business, the problem and the budget. We’ll come back with a view on scope, cost and whether it’s worth doing at all.